AdamCoffeeOverflow moduleSearch & navigation
Smart Search UI
A permission-aware search layer for ticket IDs, customers, email, phone, custom fields, folders, status, and assignees.
Free moduleCommunity releaseAGPL-3.0Real deployment use
Smart Search brings those paths into one permission-aware interface. Exact numeric ticket lookups stay fast, broader searches still work, and deleted conversations are clearly identified instead of appearing with stale status information.
Best forTeams that need to find the right conversation without guessing how it was indexed.
Real interface
See it inside FreeScout.
Screenshots are pulled from the public module documentation.
What it includes
Designed for the daily workflow.
- Exact conversation and thread ID lookup
- Customer, email, and phone search
- Custom Fields compatibility
- Mailbox, status, folder, and assignee filters
- Deleted-state handling
- Top-bar suggestions and keyboard focus
- English and French interface
- Mobile-aware layouts
Installation outline
Use the release package, not the repository source ZIP.
Always review the current release notes and repository instructions before installing or updating.
- 1
Download the latest release ZIP from GitHub.
- 2
Copy the module folder to Modules/AdamSmartSearchUI.
- 3
Activate it in Manage → Modules.
- 4
Clear the FreeScout cache if the interface does not appear immediately.
Custom work
Need a custom module for your workflow?
Share the problem, your FreeScout setup, and the result you want. The request page prepares a structured email without storing your information.