AdamCoffeeOverflow moduleQueue visibility
Ticket Aging Colors
Aging accents inside the normal conversation list so overdue active tickets become visible before they become escalations.
Free moduleCommunity releaseAGPL-3.0-onlyReal deployment use
Ticket Aging Colors adds a restrained status accent directly to FreeScout’s existing list. Thresholds, colors, time units, and the aging baseline can be configured per mailbox, so the visual signal matches the operation instead of imposing one universal rule.
Best forTeams that want an at-a-glance signal without adding another dashboard to monitor.
Real interface
See it inside FreeScout.
Screenshots are pulled from the public module documentation.
What it includes
Designed for the daily workflow.
- Four configurable aging levels
- Per-mailbox thresholds and colors
- Minutes, hours, calendar days, or business days
- Last-status-change or waiting-since baseline
- Active-ticket-only behavior
- Desktop and mobile list support
- No database migration required
- Theme and Custom Fields coexistence considered
Installation outline
Use the release package, not the repository source ZIP.
Always review the current release notes and repository instructions before installing or updating.
- 1
Download the release package from GitHub.
- 2
Copy the module folder to Modules/AdamTicketAgingColors.
- 3
Activate it in Manage → Modules.
- 4
Configure thresholds under the mailbox settings.
Custom work
Need a custom module for your workflow?
Share the problem, your FreeScout setup, and the result you want. The request page prepares a structured email without storing your information.