AdamCoffeeOverflow moduleAutomation
Mailbox Auto Distributor
Automatic mailbox assignment using round-robin or least-open logic, with Teams and workflow-aware options.
Free moduleCommunity releaseAGPL-3.0-or-laterReal deployment use
Auto Distributor applies a mailbox-level rule only when the conversation is still eligible. Teams can choose rotation or least-open workload, select the assignment pool, defer to workflows, and keep diagnostics when deeper visibility is needed.
Best forTeams that want predictable ownership without a manual dispatcher.
Real interface
See it inside FreeScout.
Screenshots are pulled from the public module documentation.
What it includes
Designed for the daily workflow.
- Round-robin assignment
- Least-open workload assignment
- Per-mailbox pools
- Agent and Teams compatibility
- Optional moved-ticket handling
- Default-assignee override control
- Workflows-first deferred assignment
- Diagnostics and audit logging
Installation outline
Use the release package, not the repository source ZIP.
Always review the current release notes and repository instructions before installing or updating.
- 1
Download the latest release from GitHub.
- 2
Copy the module folder to Modules/MailboxAutoDistributor.
- 3
Activate the module and run the included migrations.
- 4
Configure the assignment pool in each mailbox.
Custom work
Need a custom module for your workflow?
Share the problem, your FreeScout setup, and the result you want. The request page prepares a structured email without storing your information.